Shipping

Shipping Policy

At Tuin.com.au, we’re committed to providing a seamless and reliable shipping experience for every customer. This Shipping Policy outlines important information about order processing, delivery timelines, and our commitment to fast and free shipping across Australia.

Shipping Overview

Handling Time (days): 0 to 2 days (Monday to Friday).
Transit Time (days): 1 to 15 days (Monday to Friday), depending on your location.
Order Cut-Off Time: 9:00 AM (GMT+10:00), Australian Eastern Standard Time (Sydney) Orders placed after this cut-off will be processed the following business day.

Delivery Information

We partner with reliable Australian couriers to ensure your order is delivered safely and in a timely manner. Tracking information will be provided as soon as your order is dispatched, so you can follow your delivery every step of the way.

Deliveries may take longer during public holidays, peak shopping seasons, or for regional/remote areas. We appreciate your understanding and patience.

Delivery Areas

We currently deliver to addresses across Australia only. Please ensure that your shipping address is complete and accurate to avoid delays.

Missed Deliveries or Delivery Issues

If you miss your delivery, your parcel may be held at a local depot or post office for collection. Please refer to the tracking information for instructions. If a parcel is returned to us due to an incorrect or incomplete address, re-delivery fees may apply.

Damaged or Missing Items

If your item arrives damaged or your package is lost in transit, please contact us as soon as possible at info@tuin.com.au with your order number and photos (if applicable). We’ll work with the courier to resolve the issue quickly.

Contact Us

If you have any questions about your delivery or need assistance with an order, please contact our customer support team:

TUNEZONE PTY LTD

Trading as tuin.com.au

ABN: 50 676 745 314

Email: info@tuin.com.au

Phone: 02 4557 0397

Website: https://tuin.com.au